SERVICE FIXED – VPN
Issues for Staff with surnames G through P accessing email when using the LSE VPN has now been resolved.
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
Please access the attached hyperlink for an important electronic communications disclaimer: http://lse.ac.uk/emailDisclaimer
SERVICE PARTIALLY UNAVAILABLE- VPN
Staff with surnames G through P are currently experiencing problems accessing email when using the LSE VPN.
Those affected can use Outlook Web Access or Remote Desktop to access email remotely:
Web access to Outlook https://exchange.lse.ac.uk/exchange/
Remote Desktop – http://www2.lse.ac.uk/intranet/LSEServices/itservices/remote/filesAndResources/accessResources/rDesktop.aspx
We anticipate this will be resolved when a fix is applied tomorrow morning, before 9.30am.
Next update due: 07/02/12 09:30
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
Please access the attached hyperlink for an important electronic communications disclaimer: http://lse.ac.uk/emailDisclaimer
FIXED – Internet Explorer
Internet Explorer is fixed.
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
UPDATE – Internet Explorer
Internet Explorer should now be working. We are monitoring the situation.
Next update due: 06/02/2012 14:00
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
SERVICE PARTIALLY UNAVAILABLE – Internet Explorer
Internet Explorer does not open for some users. This is currently being investigated.
Next update due: 06/02/2012 13:15
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
SERVICE FIXED – Email
Current investigation is complete. All email services are now operational.
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
SERVICE UPDATE – Email
There is still a problem that needs further immediate investigation for staff usernames G-K. There will be disruption to email services for these usernames from 15:50 that will last no more than 2-3 minutes. All email services will be working fully by 16:00.
Next update due: 03/03/2012 16:00
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
UPDATE – Email
Email for staff usernames G-K is now working, however, the exact cause of the problem is still being investigated. Usernames G-K may notice small outages of no more than 3 mins in their email over the next 2 hours whilst we investigate.
Next update due: 03/02/2012, 15:30
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
UPDATE – Email
Email for staff usernames G-K still affected and PGRs H-O is fixed. The ability to send and receive for staff usernames G-K is currently affected. Mail is being delivered, but with delays. Resolution expected at approximately 1pm
Next update due: 03/02/2012 13:00
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
SERVICE PARTIALLY UNAVAILABLE – Email
Email for staff usernames G-O and PGRs H-O is currently disrupted. The ability to send and receive is currently affected. Mail is being delivered, but with delays.
Next update due: 03/02/2012 12:30
IT Services apologies for any inconvenience caused. We will endeavour to respond to comments on this post during normal working hours. If your query is urgent contact your IT Support Team. See www.lse.ac.uk/itservices for contact details.
